A month after Icelandic budget airline Play filed for bankruptcy and canceled hundreds of remaining flights, the reverberations of the abrupt shutdown are still showing up all over Europe.

German airline Condor offered rescue fares to anyone who could provide proof of a canceled Play ticket for flights both within Europe and to the U.S. through Frankfurt. Camper rental company Campervan Iceland even allowed those who had to call off their trip to Iceland to move their booking up to a year later.

“We believe that by showing flexibility and understanding, we can help maintain travelers’ confidence and contribute to Iceland’s reputation as a welcoming and reliable destination,” the country’s largest camper rental company said in a statement.

A tour operator with a lot of Play clients files for bankruptcy, too

As thousands of affected travelers seek refunds for their flights, one local tour company could not handle the number of customers it had to compensate and in a domino effect, ended up declaring bankruptcy itself.

Reykjavik-based Tango Travel, which sold tour packages that relied primarily on Play flights out of the country to Icelanders, ceased all operations at the start of November.

As reported by local news outlets, the local Icelandic Tourist Board named Tango in its statement, saying that travelers with canceled flights should initially seek their refund through the agency through which they booked it, unless, as with Tango, the agency itself has filed for bankruptcy.

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“The company had paid into the Icelandic Travel Insurance Fund, as required by law, and therefore customers are entitled to a refund from the fund for trips with Play that were cancelled,” online news service Rúv reports.

“Customers were advised to contact the Icelandic Tourist Board for further information.”

Play Airlines launched in 2019 with big hopes of providing cheap fares on flights between the U.S. and Europe.

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These are your options if you’re still waiting for that Play refund

Those who booked with other travel agencies are still advised to seek refunds with any tour operator that has not formally filed for bankruptcy.

In practice, actually getting that refund has proven difficult, as any operator that offered trips into or out of Iceland is currently struggling to reimburse tens of thousands of euros, krona, or dollars in booked trips.

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While no carrier other than Condor has introduced rescue pricing, national airline and flag carrier Icelandair has added capacity on many of its routes out of Reykjavik to accommodate for the rush of travelers both immediately after the bankruptcy and those who booked trips through Play in the coming months.

While Play justified the sudden bankruptcy with falling traffic on its main routes and multiple quarters of financial losses, the abrupt cancellation thrust Iceland’s aviation industry into chaos and left travelers having to pay inflated fares to get out of places where they were left stranded.

“Some rights may also apply under EU Air Passenger regulations,” Play said in its statement on the situation at the end of September. “In case of bankruptcy, claims should be directed to the appointed administrator.”

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