Dozens, maybe hundreds of restaurants have tried to copy the Chipotle model of offering customized meals made live in front of customers by workers on a “make line.” In theory, it’s a simple way to offer fresh food that’s customizable based on what the customer wants.

The problem is that the devil is in the details. Chipotle has figured out how to deliver a product customers want in an efficient and cost-effective style.

In fact, the Mexican chain has actually created a fast-food product that consumers value enough to pay more for it than what they typically spend.

  • Higher price than fast food: A Chipotle burrito or bowl averages $12 to $14, compared with $7 to $11 for a McDonald’s or Taco Bell combo, according to Fox9.
  • Competitive in fast casual: Chipotle meals are about 30 to 40% cheaper than premium fast-casual rivals like Sweetgreen or Cava, according to Restaurant Dive.
  • Cost drivers: Prices reflect fresh ingredients, sustainable sourcing, labor, and generous portion sizes, which differentiate it from typical fast-food operations, reported Meals By Andy.

Essentially, the Mexican chain has built something that’s better than fast food without the expense of being a traditional sit-down fast-casual restaurant with table service.

“Chipotle Mexican Grill is a category-defining fast casual brand that turns a focused menu and made-to-order assembly line into speed, personalization, and consistent quality. Its business model pairs culinary credibility with operational discipline, using a streamlined kitchen and limited SKUs to drive high throughput and attractive unit economics,” according to Latterly.com.

“The result is a differentiated value proposition that blends premium ingredients, transparent preparation, and convenience in restaurant and through digital pickup and delivery.”

It’s easy to see why restaurant operators would want to copy that model, but the struggles of one chain, Genghis Grill, show exactly how hard it is to duplicate what Chipotle created.

Genghis Grill has changed concepts

When Genghis Grill launched in 1998, it was a variation on the traditional Mongolian Grill model. It was a build-your-own-bowl model using a per-bowl rather than all-you-can-eat format.

Here’s how it worked.

  • Customers select raw ingredients, proteins, vegetables, sauces, noodles, and spice from the Fresh Bar.
  • They place everything into a large bowl.
  • The bowl is then handed to a chef at the grill, who stir-fries the ingredients on a large circular flat-top grill in front of the customer.

I visited the chain for lunch in a Texas mall back in the 2010s and liked that I could customize my bowl, while not having to pay an all-you-can-eat price. At dinner, I may have opted for an AYCE version of the same concept, but getting exactly what I wanted at an affordable price made for an excellent lunch offering.

In recent years, at least partially due to the Covid pandemic, Genghis Grill pivoted to a model where customers no longer handle the food. That allowed the chain to lower costs.

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The transition happened in 2021 when Craveworthy Brands bought the Genghis Grill concept.

“The brand transitioned from a full-service restaurant model to a fast-casual concept, cutting staffing from 15 to 20 team members during peak hours down to 5-7. Suddenly, fresh bowls were coming out in a maximum of 3-5 minutes during those peak hours,” according to QSR Magazine.

Genghis Grill transitioned from a build-your-own bowl concept to

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Genghis Grill timeline

  • 1998: Genghis Grill opens its first location in Dallas, Texas, launching the customizable Mongolian stir‑fry concept where diners build their own bowls from a fresh bar.
  • 2004: The brand is acquired by The Chalak Group, which expands the chain aggressively, eventually growing to more than 70 locations across many states, with plans to hit 100.
  • September 1, 2010: Genghis Grill celebrates a milestone with 50 restaurants nationwide, reflecting its rapid growth through the 2000s, the company shared in a press release.
  • 2021: Craveworthy Brands buys Genghis Grill and begins transitioning the brand, according to QSR Magazine.
  • July 2023: A long‑running Genghis Grill in the Augusta Exchange shopping center closes after 10 years, citing lease and business conditions, part of a broader pattern of local shutdowns, reported The Augusta Press.
  • 2024: Technomic data shows Genghis Grill ended 2024 with just 22 locations, a 35.3% drop from the prior year, reflecting a steep decline in unit counts and sales, according to Nation’s Restaurant News.
  • February 2025: The Genghis Grill at the Shoppes at the Columns on Vann Drive closes, one of multiple individual shutdowns amid competitive and operational pressures, shared Talk-N West TN.
  • December 2025: Genghis Grill’s last San Antonio location quietly closes, with online reviews and phone disconnects confirming the shutdown, according to Hoodline.

Genghis Grill seemed to pivot at the right time

“Data shows that switching from full service to fast casual was timely for Genghis Grill. The fast-casual segment has doubled in size over the past decade, from $37.2 billion in 2015 to a projected $84.1 billion in 2025, with locations increasing from 27,925 to 44,098,” according to Technomic’s 2026 U.S. Foodservice Trend Predictions.

“I’ve seen the restaurant world from so many perspectives over the years, and it is clear to me that the industry requires a new way of thinking, given the new cost structure and commoditized experiences out there now. That’s why we created Craveworthy,” CEO Greg Majewski told Fast Casual before the company bought Genghis Grill.

Genghis Grill has closed over 65 locations

The Genghis Grill website shows that the chain now has 16 locations in six states. That’s down from the nearly 100 locations spread across 20 states that it operated at its peak.

Back in 2015, the chain’s then-owner planned to double its footprint in five years.

“The time is now for Genghis Grill to make its move,” Jim Kuhn, former CEO of Genghis Grill, told QSR Magazine. “We know that people across the country crave our food; we hear from them all the time. The enhancements we have made over the past year have only intensified these cravings, which is why we are on a mission to meet the demand for Genghis Grill in untapped markets around the country. It is only a matter of time before people everywhere have an opportunity to build-their-own stir fry.”

That expansion did not happen, and the Covid pandemic, which made consumers handling their own food a bad idea, was partly responsible.

“A key contributing factor was overly aggressive expansion, particularly through franchising,” Chef’s Resource reported.

“…Some franchisees reportedly cut corners on ingredients or reduced portion sizes, leading to inconsistent customer experiences and tarnishing the brand’s reputation. This also led to financial instability among franchisees, which further destabilized the overall company.”

That was evident in the closure of one franchisee-operated location in San Antonio.

“A low score on a recent health inspection was the least of the problems a West side Mongolian grill faced. The landlord told KSAT Investigates reporter Tim Gerber that the business was evicted for being behind on rent, and they left a big mess behind the kitchen door,” KSAT reported.

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